Frequently Asked Questions

This page includes some commonly asked questions about SellingPoint. If your question is not addressed specifically, please contact us using one of the resources available here.

Q: What is SellingPoint?
A: Simply put, SellingPoint is a software solution that makes it possible for one to conduct business online. Just as a normal business requires good content, marketing, sales, customer service, management, and execution to succeed, so does an online business. In a single turnkey package, SellingPoint gives you all the tools necessary to make your online business a success.

Q: Is SellingPoint simply an order entry program?
A: While SellingPoint is a great order entry tool, that feature only scratches the surface of what SellingPoint can do for your business. You will find that SellingPoint offers dedicated features that help engineers, content makers, marketing directors, sales teams, managers, and customer service representatives. As you can imagine, the features in SellingPoint that empower these different roles in their everyday activites goes well beyond just order entry.

Q: What is SellingPoint Management Studio?
A: Management Studio is one of the core products in SellingPoint and acts as a hub for data as it flows between manufacturer, dealer, and backend systems. Management Studio is a Windows application that is installed on a desktop, laptop, or notebook computer. Every company using SellingPoint will need at least one copy of Management Studio.

Management Studio is used to create content, manage sites, connect with other systems to exchange data, and manage customer information. Processing of orders and quotes is also a central function of this program. SellingPoint Management Studio can be extended to exchange data with other computer programs and systems through the use of connectors. For instance, communication to and from Microvellum libraries of products can be facilitated by installing the Microvellum Connector.

Q: What is a SellingPoint Site?
A: SellingPoint sites are the hub for all online activity across the SellingPoint System. A company will need at least one SellingPoint site in order for SellingPoint to work properly. These sites make it possible to send and receive data between manufacturers, suppliers, dealers, sales people, customers, and other partners. Examples of this data include orders, requests for quotes, drawing files, and product catalogs.

Every SellingPoint site account includes an online store which can be used for order entry and as a customer portal for dealers who wish to extend their online presence and offer their customers a way of reviewing order history and status. Organizations with more than one dealer or sales person will be interested in the opportunities opened up by using multiple accounts. By using multiple accounts, data entered by dealers and sales people becomes much more granular since customers, orders, and sales data is separated into organizational units. This affords further possibilities with reports that track the progress of dealers. It also makes it possible for manufacturers to push out specialized catalogs to only certain dealers while at the same time streaming out custom pricing for each dealer. These accounts require special software and hardware to operate and are generally hosted by Vesigo Studios. For customers interested in having this special software and hardware on location in their facility, contact your regional sales representative for details on pricing and an evaluation of your existing server and network.

Q: Why would I need more than one SellingPoint Site?
A: Each SellingPoint site represents a single online web store, a single product catalog, a single order repository, a single customer database, and a single set of configuration options. If an organization is selling though a dealer network, it is generally recommended that they have a separate site for each dealer. Having multiple accounts makes it possible to keep data separate. This allows the manufacturer to assign a dealer with a custom catalog of products, custom pricing, and a unique online store. Additionally, manufacturers will be able to keep orders and other forms submissions separated instead of everything coming in under one account. This can be likened to en entire company operating on one email address. You could do it, but why?

Q: How many SellingPoint sites will I need?
A: One will work to get started, but we generally recommend at least three. If you have three separate sites, you will be able to have one for public selling, one for private selling (such as in the case of a dealer network or special customers), and a third one for testing purposes. Of course you may want to have more sites to sit the needs of your demographics. Feel free to contact your regional sales representative to discuss your situation and get a free evaluation of the number of sites you may need.

Q: Where is the service provided?
A: The SellingPoint System works as a combination of software applications and services. While the client software is always installed on the individual user’s machines, the services are provided from a specially configured server. The services provided by this server are offered in two ways: on premise with the customer or hosted with Vesigo Studios.

Q: Can the SellingPoint server software be installed on my existing server?
A: The server side technologies involved in making SellingPoint operate efficiently and securely require a detailed configuration. Since most manufacturers do not have the required configuration, a Vesigo technician can be called upon to determine if your existing server and network meet the requirements to successfully operate a SellingPoint server. A server running Windows Server 2003 or better with IIS configured for web site traffic are some basic requirements that will be looked at.

Q: How will I receive updates and upgrades? How much will these cost?
A: There are important differences between an update and an upgrade. Updates represent patches that fix bugs, resolve security issues, and enhance functionality of existing features. These updates are designed for an existing version of the software and are intended to maintain and fine tune the version of software you have purchased. Updates are always offered free of charge and are made available via download on the SellingPoint web site. Customers who have a licensed copy of the software will be notified, generally by email, of the email and the location on the web site from where it can be downloaded.

Upgrades, in contrast, represent major changes to the software such as new features and streamlined operations. To acquire these new features in the software, a customer will purchase an upgrade to the new version. Customers who have purchased a Premium Support contract receive upgrades without charge as long as their Premium Support contract is in effect. Users with Basic Support contracts will need to purchase the upgrade at the published upgrade price for their existing version of software.

Q: Can I upgrade from one edition of SellingPoint to another without paying the full price again?
A: Yes. Vesigo only requires that the difference between what you already purchased and the upgraded edition be paid.

Q: How long will it take, from time of purchase, before I will be able to effectively use SellingPoint?
A: Since SellingPoint helps organize the flow of existing data at a company, the time before SellingPoint can be in production will depend greatly on the number of systems you elect to integrate with SellingPoint. This is especially true in connection with manufacturing design software. In such cases, a manufacturer will need their design software configured with a catalog or library of products before they can expect to import that data automatically into SellingPoint. In other cases where SellingPoint works as a standalone product, you can expect to see results and a web site online within a few hours.